Why do some locksmiths advertise a $19 service call?
Because the $19 is not the price of anything. It gets a van to your door, and then the real charges appear: a labor fee that was never mentioned, a "high-security" surcharge, or a drilled lock you did not need. Our service call fee is a real number that we quote on the phone and print on the invoice, and the job ranges on this page are the ranges you will actually see. If a quote sounds too good for San Marcos, ask what the total will be when the lock is open.
Do you charge if you can't open it?
If we come out and cannot get you in without damage, and you choose not to have us drill and replace the lock, you pay the service call fee and nothing else. That is rare on a residential door. On the phone we will tell you if your lock type is one we may not be able to pick, so you can decide before we drive.
Do you take cards?
Yes. We take all major credit and debit cards, tap-to-pay on the phone, cash, and checks from businesses and property managers we invoice. There is no extra fee for paying by card. You get an itemized receipt by text or email before we leave the driveway.
Is there an after-hours or weekend fee?
No. We are open 8am to 8:30pm every day, and the ranges on this page apply across all of those hours, evenings and weekends included. We do not run an overnight line, so a call or text after 8:30pm is answered when we open at 8am.
Is the service call fee applied to the job?
When we quote a job on the phone, the service call fee is already part of that quoted total, not an extra on top of it. If we come out and you decide not to go ahead with the work, the service call fee is all you pay. Either way, the number you hear before we drive is the number on the invoice.
Do you charge for a quote?
Phone quotes are free, and for most home and car jobs the phone quote is the quote. For business work that needs a walkthrough, such as a master key system or access control for several doors, the walkthrough is free inside San Marcos and the written proposal comes with no obligation.